Firstly, Doomed #3 is up. I may or may not have missed updating it on Sunday. There are vicious rumours of hangovers and a resultant lack of the caffiene induced vibe that is required to power these little flash-fics. It may indeed be the case that the author was barely levelled out by a quantity of caffiene that regularly causes kidney failure in lesser breeds. An ongoing investigation is getting details as to whether the author was, in fact, drunk enough to attempt to dance on a Roulette table at the casino on Saturday night. It’s all a mystery, really.
Today’s ‘Doomed’ actually went into overtime, since we’re circumspectly admitting to flaws and mistakes in our works. My timing method for the ‘10 minutes writing time’ endeavour is to create an on-the-go playlist in itunes using the insanely cool music I spot first when going through the complete library, adding up to 10 minutes (more or less). I unfortunately chose ‘This Is Sparta!’ techno remix by Andrew Keaton for one of the tracks, which led to me bobbing my head spasmodically and flailing wildly, as if equipped with fresh prosthesis and holding glowsticks - for two and a bit minutes. Combine this with the minute or two I spent staring at a mispelt word (my copy of OpenOffice is a ludite piece of software, refusing to use the techno-magical Spell Checker function) and I was left with a half finished flash fic and no more time. So I went into overtime.
Lastly, in 10 Per Day related shit, I am instituting a system of ‘No Prizes!’ (a custom made .jpg file sent to your email address, depicting my mental image of you with your no-prize doing something cool) if you so happen to spot a spelling mistake and correct me in the comment fields of a blog-post. For example, in this post you could add ‘BTW in Doomed #3 today you spelt bucket with no ‘c’. Gimme a no-prize!’ and I’ll send you a .jpg.
Since I lack a spell-checker and I’m hyped up on caffiene/working with a clock I’m missing a few spelling mistakes and typos. I could, in theory, go over each section after the clock has run down but FUCK YOU I’M A DRAGON.
Moving on.
Customer attitudes;
It’s always puzzled me that many people who wander into a shop have some sort of sense of entitlement. They’re the customer; the customer is always right; ergo, the customer can act like a prick and treat staff as sub-human scum? Similarly, any disrespect the customer gives to employees cannot be reciprocated, since the customer is Right?
I personally think the ‘Customer is always Right’ rule has become a little twisted and over-used. Sure if the customer brings in a block of cheese they bought and it’s moldy, they get a refund and you aren’t allowed to argue. Similarly if the customer’s item scans incorrectly then they are right in demanding it should be the right price. Also if a whole shelf is mis-labelled and the customer is led to believe the item is cheaper then it actually is, they should get it for the mis-labelled price.
What this doesn’t mean is that the customer can completely mis-understand a situation, abandon reality and kick common sense in the teeth. Customers have an eery habit of picking up random pieces of stock and then placing it somewhere else in the store arbitrarily; another customer then picks it up, seeing a 3 litre bottle of milk resting amongst items labelled at 99c and honestly expects that to be the price (even though the label doesn’t even SAY ‘milk’). Or they’ll take a good long look at the ‘8 items or less’ sign, gaze at the fort or so things in their trolley before blithely wandering up to the checkout - they then insist the customer is always Right when informed they have too many items.
The list goes on. The gripes of the supermarket worker are many, that’s for sure. A lot of people I’ve talked to often wonder at the rage they see in their friends who are involved in the retail industry when it comes to customers and think it’s unreasonable - the short answer to that one is to understand, you have to have lived it.
The way a customer can dehumanize an employee and feel entitled to behave in ways that would be un-imaginable anywhere else is incredible. I can never fathom it - whenever I go into a shop where I don’t work or some other place of business as a customer, I generally will endeavour to be as respectful as possible to the premises and the rules within (as well as staff, unless they are being unreasonable pricks - being bitchy to staff is fair game if they aren’t treating the customer with respect, incidentally) . Basic things like, I don’t know, not walking into ‘employee only’ sections of the premises.
It floors me every time a customer wanders out the back of our store and starts poking around in the storeroom. I have fond memories (not really) from my time at Woolworths, years ago, when I walked out of the staff bathroom into the men’s lockers and found an old man rifling through one of the lockers which didn’t close properly. Being the anal-retentive weirdo I am, I’d taken note many times of the safety signs that tell staff to challenge anyone they don’t recognize in the staff only sections. So I challenged him, he told me (in a baffled kind of way) that no, he didn’t work here, what was the problem? I told him to get out of the locker room, followed him as he complied and called over the first manager I saw as we progressed through the back area of the store. We removed him from the premises after that, whilst all the while he continued protesting that he was ‘just looking for something to blow my nose with’.
That’s an extreme case, but mypoint stands. Customers have no respect for staff or the rules. The thing with rules is that they’re there for a reason. I check the signatures on credit purchases because that’s the security requirement - signature doesn’t match? I refuse to put the transaction through. I also refuse to sell cigarettes at counters other then the one we’re licensed to sell them from and will not sell smokes to anyone who can’t provide me with I.D. when I request it. The world wouldn’t stop turning if I ignored these rules, but at the end of the day - them’s the rules.
There’s very little substance to this post…it’s a vent, mostly, but since I refuse to rant on the subject it’s just a couple of complaints, bullshit and chips. Oh well.
Read Doomed, if you aren’t already!
Ian.